Refund & Cancellation Policy

Last Updated: March 5, 2026

At Stark Enterprises, we strive to provide excellent service for Udyam Registration. This Refund & Cancellation Policy outlines the conditions and process for refunds and cancellations.

1. Cancellation Policy

You Can Cancel:

• At any time before we start working on your application
• By sending an email to support@eudyamaadhaar.com or calling +91 9096631021
• You must provide your Order ID and registered email

Cancellation Not Allowed:

• ❌ After Udyam Registration application is filed with Government portal
• ❌ After Udyam Certificate is issued

2. Refund Policy - Detailed Breakdown

3. Detailed Refund Scenarios

Scenario 1: 100% Refund (₹999)

Conditions:

• ✅ Payment successfully received
• ✅ No work started on your application
• ✅ No data has been collected or processed
• ✅ Request made within 24 hours of payment

Scenario 2: 50% Refund (₹500)

Conditions:

• ⚠️ Data collection started (forms filled, documents reviewed)
• ⚠️ Application prepared but NOT yet filed with government
• ⚠️ Professional time and effort already invested
• ⚠️ Request made before final submission

Rationale: 50% is deducted to cover the time, effort, and resources already spent on your case.

Scenario 3: No Refund (₹0)

Conditions:

• ❌ Application already filed with Government MSME portal
• ❌ Udyam Certificate already generated and delivered
• ❌ Service completely delivered as promised

Rationale: Once filed, the work is completed. Government portal submissions cannot be reversed.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• ❌ Wrong Information Provided: If application is rejected due to incorrect details provided by you
• ❌ Incomplete Documentation: If you fail to provide required documents despite our requests
• ❌ Government Rejection: If government rejects due to policy changes or ineligibility (we will assist with re-application)
• ❌ Change of Mind: After successful certificate delivery
• ❌ Delays Caused by You: If service delivery is delayed due to your non-responsiveness
• ❌ Duplicate Registration: If you already have an active Udyam registration

5. How to Request a Refund

Step-by-Step Process:

1. Contact Us:
   • Email: support@eudyamaadhaar.com
   • Phone: +91 9096631021
   • Subject: "Refund Request - [Your Order ID]"
2. Provide Information:
   • Order ID / Transaction ID
   • Registered email address
   • Registered phone number
   • Reason for refund request
3. Verification:
   • We will verify your order and service status
   • You may be asked to provide payment proof
   • Response within 24-48 hours
4. Approval/Rejection:
   • We will inform you via email/SMS
   • If approved, refund will be initiated
   • If rejected, reason will be provided
5. Refund Processing:
   • Refund initiated within 2-3 business days of approval
   • Credit to your account: 5-7 business days
   • Mode: Same payment method used for purchase

6. Refund Processing Time

Note: Processing time depends on your bank's policies. We initiate the refund immediately upon approval.

7. Government Portal Issues

8. Modification of Services

If you need to modify your application after payment:

• ✅ Before Filing: Free modifications allowed
• ⚠️ After Filing: Additional fee may apply for amendments

9. Service Guarantee

We guarantee:

• ✅ Error-free filing of your application
• ✅ Timely submission to government portal
• ✅ Regular status updates
• ✅ Same-day certificate delivery (once issued by government)

We do NOT guarantee:

• ❌ Government approval (as it's at government's discretion)
• ❌ Specific timeline (due to government portal dependencies)

10. Dispute Resolution

If you're not satisfied with our refund decision:

1. Email us at support@eudyamaadhaar.com with "Dispute" in subject
2. Provide detailed explanation and supporting documents
3. We will review within 5 business days
4. Final decision will be communicated via email

11. Contact for Refund Queries

12. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date.

The policy applicable at the time of your purchase will govern your transaction.

13. Important Notes

• 📌 All refund requests must be made in writing (email or written complaint)
• 📌 Verbal requests or WhatsApp messages are not considered official
• 📌 Refunds are processed to the original payment method only
• 📌 Transaction fees charged by payment gateway are non-refundable
• 📌 Refund amount will be net of payment gateway charges (typically 2-3%)

14. Fair Usage Policy

We reserve the right to refuse service or refund requests if we detect:

• Fraudulent activity
• Abuse of refund policy
• Multiple refund requests from same person
• Chargeback abuse

We value your trust and are committed to providing fair and transparent service. If you have any questions about this policy, please contact us.